Shipping policy

Effective date: September 13, 2025

Introduction
At Helvo (operating at https://helvo.top), we are committed to providing reliable and transparent shipping services for our customers. This Shipping Policy explains how orders are processed, shipped, delivered, and tracked. It also outlines responsibilities, estimated delivery times, costs, and procedures for handling delays or issues.

Order processing time

  1. Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.

  2. During promotional events or peak holiday seasons, processing may take slightly longer. Customers will be notified if processing exceeds normal times.

  3. If an order requires additional verification, such as address confirmation, processing will begin once verification is complete.

Shipping methods and carriers

  1. We partner with reliable carriers, including USPS, UPS, FedEx, and DHL, depending on destination and shipping option chosen at checkout.

  2. The available shipping methods will be displayed during checkout. Options typically include standard shipping, expedited shipping, and international shipping.

  3. Helvo reserves the right to select the most efficient carrier if the chosen method is temporarily unavailable.

Shipping costs

  1. Shipping costs are calculated at checkout based on destination, weight, and chosen shipping method.

  2. From time to time, we may offer free shipping promotions, which will be clearly displayed on product pages or during checkout.

  3. International orders may incur customs duties, VAT, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping price.

Estimated delivery times

  1. Standard domestic shipping: typically 3–7 business days after dispatch.

  2. Expedited domestic shipping: typically 1–3 business days after dispatch.

  3. International shipping: typically 7–21 business days, depending on customs clearance and carrier availability.

  4. Delivery estimates are provided for convenience and are not guaranteed. Factors such as weather, customs inspections, or carrier delays may extend delivery times.

Order tracking

  1. Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking page.

  2. Tracking updates may take 24–48 hours to appear after shipment.

  3. If tracking information is missing or delayed, contact service@helvo.top for assistance.

Delivery issues

  1. Incorrect addresses: Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, we may charge additional shipping fees to resend.

  2. Lost or stolen packages: If tracking shows a package was delivered but it is missing, contact the carrier directly. We will assist where possible but cannot be held responsible for lost or stolen packages once confirmed delivered.

  3. Delayed shipments: If your shipment is delayed beyond normal delivery windows, contact us at service@helvo.top. We will coordinate with the carrier to resolve the issue.

International shipping policies

  1. Customs clearance: International shipments may be held by customs authorities in the destination country. Customers are responsible for complying with local laws and paying any import duties, taxes, or handling fees.

  2. Delivery refusal: If you refuse delivery of an international order due to customs duties or other fees, we may deduct return shipping costs and applicable fees from your refund.

  3. Restrictions: Some countries restrict or prohibit the import of certain massage or wellness tools. It is the customer’s responsibility to verify product eligibility before ordering.

Split shipments
If an order includes multiple products, we may ship items separately to expedite delivery. Customers will be notified if multiple tracking numbers apply.

Damaged or defective items

  1. Inspect your package upon receipt. If products arrive damaged, defective, or incorrect, contact us immediately at service@helvo.top with photos of the product and packaging.

  2. Claims for damaged or missing items must be submitted within 7 days of delivery. We will work to provide a replacement, repair, or refund as outlined in our Return & Refund Policy.

Undeliverable shipments
If a package is returned as undeliverable due to incorrect address, failure to pick up from a carrier location, or refusal to pay duties, we will notify you. You may request reshipment by paying the additional shipping fee, or request a refund minus shipping and handling costs.

Order changes or cancellations

  1. Requests to modify or cancel orders must be submitted promptly to service@helvo.top.

  2. If the order has not shipped, we will accommodate changes or cancellations at no charge.

  3. If the order has shipped, cancellation will be treated as a return in accordance with our Return & Refund Policy.

Force majeure events
We are not responsible for delays or failures caused by circumstances beyond our control, including natural disasters, strikes, pandemics, customs delays, or carrier disruptions. In such cases, delivery times may be extended.

Customer obligations
By placing an order, you agree to:

  • Provide complete and accurate shipping information.

  • Pay any customs duties, taxes, or import fees where applicable.

  • Track your shipment using the provided information.

  • Contact us promptly if issues arise.

Changes to this policy
We may update this Shipping Policy periodically. Updates will be published on this page with a new effective date. Continued use of our site after updates indicates acceptance of the revised policy.

Contact us
If you have any questions regarding shipping, delivery, or carrier options, please reach out to us at:
Email: service@helvo.top
Website: https://helvo.top

If you'd like to learn more about us, please click About Us.