Privacy policy

Effective date: September 13, 2025

Introduction and scope
Helvo (“we,” “our,” “us”) operates the website https://helvo.top where we sell gua sha massage tools and related wellness products. We respect the privacy of all visitors and customers and are committed to protecting your personal information in accordance with applicable laws and fair information practice principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, make purchases, or contact us via our customer service email service@helvo.top.

Information we collect
We may collect personal and non-personal information when you use our site or services, including but not limited to:

Identifiers: name, email address, billing address, shipping address, phone number.
Transaction data: order details, payment method (tokenized by processors), invoices, refunds, returns.
Technical data: IP address, browser type, operating system, device identifiers, cookies, and analytics.
Communication data: messages, inquiries, or feedback sent to service@helvo.top or through on-site forms.
Marketing preferences: newsletter sign-ups, consent to promotional emails.

How we use your information
Your personal data may be processed for the following purposes:

To process and fulfill orders, including payments, shipping, and returns.
To communicate with you about orders, support inquiries, and policy updates.
To maintain records required for legal, financial, or compliance purposes.
To personalize your shopping experience by remembering preferences.
To improve site performance and detect errors or fraud.
To send marketing communications, only if you have provided explicit consent.

Legal bases for processing
We rely on the following legal grounds:

Performance of contract (fulfilling your orders).
Compliance with legal obligations (tax, accounting, consumer protection).
Legitimate interests (site improvement, fraud prevention).
Consent (marketing communications, optional cookies).

Cookies and tracking technologies
Cookies and similar technologies help us deliver core website functionality and track usage patterns. You may disable cookies through your browser settings, though doing so may affect site performance. Essential cookies are required for checkout and cannot be disabled. Non-essential cookies (for analytics or advertising) will only be used if you have provided consent.

How we share your information
We do not sell or rent your personal data. We may share limited information with:

Service providers such as payment processors, shipping carriers, and IT vendors strictly to fulfill transactions.
Legal authorities if required to comply with applicable law, court orders, or regulatory requests.
Business transfers if Helvo undergoes a merger, acquisition, or sale of assets.

Data retention
We retain personal data for as long as reasonably necessary to complete the purposes outlined in this policy, such as fulfilling transactions, complying with legal obligations, resolving disputes, or enforcing agreements. For most customer order data, retention will not exceed 7 years unless required by tax or audit laws.

Data security
We employ appropriate technical and organizational measures to protect your information. This includes encryption of sensitive payment information (handled by third-party processors), access controls, and secure hosting. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

Your rights
Depending on your jurisdiction, you may have the following rights:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal requirements.
The right to object to or restrict processing.
The right to withdraw consent to marketing communications at any time.
The right to request a copy of your personal data in portable format.

To exercise these rights, please contact us at service@helvo.top. We will respond to valid requests within applicable legal timeframes.

Children’s privacy
Our site is not directed to children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child has provided us with information, we will take steps to delete such information promptly.

International data transfers
If you are accessing our site from outside the United States, note that your information may be transferred to and processed in the United States or other countries where our partners operate. These jurisdictions may not have equivalent data protection laws. By using our services, you consent to such transfers, subject to applicable legal safeguards.

Third-party links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage users to review the privacy statements of any site they visit.

Marketing communications
If you subscribe to our newsletters or opt in to marketing, we may send you promotional emails about products, offers, or events. You may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at service@helvo.top.

Changes to this policy
We may update this Privacy Policy periodically to reflect new laws, technologies, or business practices. Updates will be posted on this page with the effective date clearly indicated. Significant changes will be communicated to customers where legally required.

Contact us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Email: service@helvo.top
Website: https://helvo.top

Governing law
This Privacy Policy will be governed by and interpreted in accordance with the laws of the United States, without regard to conflict-of-law principles, except where local mandatory law applies.

If you'd like to learn more about us, please click About Us.